Mayker's road to digital maintenance and field service management

Mayker's roots lie in the digitization and optimization of production processes. Thus, we’ve built up years of experience in very different sectors and industries. Time and time again, we see how companies often struggle with the management and organization of maintaining their own onsite assets or of external customer assets.

At the same time, we see how end-customers are becoming increasingly interested in ‘servitization’. These customers no longer just buy a machine or a product. They take a maintenance contract with it or enter into an agreement that allows them to request the intervention of a field service team.

Every company needs maintenance, one way or another. That maintenance can be done either by an in-house maintenance technician / team or by hired third-party specialists. It may be internal maintenance, for example aimed at keeping the company's own production equipment operational. But it could just as easily be field service - a team that carries out external services at (end) customers, performing maintenance and repairs on all sorts of machines and installations at companies and consumers' homes.

The big challenge is to efficiently manage and monitor your team - whether it is an internal maintenance team or a field service team. Mayker can take this burden off your hands. In doing so, we use the familiar, typical Mayker project approach: a three-step plan that has already proven its effectiveness in achieving an optimal solution. After a thorough analysis and critical assessment of your processes, we provide appropriate, customized technology advice, after which we help implement the proposed solution for digital maintenance and/or field service management.

With your maintenance team or field service, you want to lose as little time as possible. That's exactly what we aim to do with Mayker by increasing the maturity of your maintenance process. To avoid downtime of the chains in the internal and external processes, we help you evolve from the traditional corrective maintenance - which by definition is always late - to preventive maintenance based on regular checks, or even predictive maintenance based on data analysis.

In this logical evolution, we would like to guide you. It is important not to skip any steps. Evolving from corrective to predictive maintenance is an enormous challenge. That is why we draw up an appropriate trajectory together with you. More generally, there is also a trend towards outsourcing maintenance processes. Maintenance is increasingly seen and sold as a fixed service part of a product: maintenance-as-a-service (MaaS).

Putting all these changes in perspective, there are quite a few challenges faced by maintenance or field service managers. Moreover, most maintenance and field service teams have developed their own way of working over the years, but due to a lack of digitization and automation, that process often deviates from what is considered best practice today. The result is longer lead times and higher costs for digitization projects.

At Mayker, we are focused on getting you back to the essence of maintenance and field service through the digitization and automation of those processes. In this way, we offer a different perspective on maintenance: no longer maintenance aimed at avoiding costs, but rather at making a profit. We help you address all the additional challenges: online and offline maintenance, reporting on plant performance, integration with other processes (e.g., spare parts management) in purchasing, finance, logistics, and so on.

With our knowledge and experience, we help lighten the load of these challenges. We are the ‘glue’ that connects those responsible for maintenance and automation. At the same time, we provide the translation that helps the IT department make the right technology choices: choices that fit perfectly within the efficient processes that their maintenance or field service colleagues want. This is how we help you get more out of maintenance.

In the coming months we will cover specific trends and topics around maintenance and field service management. Stay tuned for more insights!

Jelle Steel

Maintenance & Field Service Management Consultant

“Helping companies streamline and achieve more from their maintenance processes”

jelle.steel@mayker.eu